Shipping Policy

Shipping Time:

Processing Time: 2-4 business days

Standard Shipping Time: 10-15 business days

Express Shipping Time: 3-7 business days

Please note: During busy shopping periods such as Black Friday and Christmas, the delivery time may be longer due to the large number of orders received, and the delivery delay caused by COVID-19 and natural disasters is beyond our control. Please be patient.

How much does shipping cost?

We have two modes of transportation, Express Shipping and Standard Shipping. The freight charges of the two modes are as follows:

Shipping Method Orders Cost
Express Shipping (3-7workdays) $0-$9.99 $12.94
Express Shipping (3-7workdays) $10.00-$29.99 $8.94
Express Shipping (3-7workdays) $30.00-$39 $6.94
Express Shipping (3-7workdays) $39.01 and up $2.94
Standard Shipping (3-7workdays) $0-$9.99 $8.94
Standard Shipping (3-7workdays) $10.00-$29.99 $6.94
Standard Shipping (3-7workdays) $30.00-$39 $2.94
Standard Shipping (3-7workdays) $39.01 and up Free

Custom Duties

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

How Do I track My Order?

The mode of transportation we use is dedicated line transportation. Once your order is shipped, we will send you an email with the corresponding information. you can use your tracking number and click 17track  to check the express information .Please allow 1-2 business days for tracking information to be available.

What should I do if my parcel is damaged or if there are missing items?

If you have received your order and the package is damaged, we recommend that the customer sign after checking/verifying and report to the Courier during delivery. And send some pictures of the damaged package to the Pikkastore customer Service centre.
If items are missing, please inform Pikkastore Customer Service with details of what items are missing.

What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us state your situation and email at contact@pikkastore.com. We’ll either resent a new one to you or give you a full refund.